Shipping

Shipping POLICY

Thank you for shopping with KANDY.

Every order is carefully packed and dispatched to ensure your products reach you safely and as quickly as possible.

1. ORDER PROCESSING

All orders are processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During product launches, sales, festivals, or high-demand periods, processing may take slightly longer than usual.

2. SHIPPING ACROSS INDIA

We ship to all serviceable pin codes across India through our trusted courier partners.

Metro Cities

2–5 Business Days

Tier 2 & Tier 3 Cities

3–7 Business Days

Remote Locations

5–10 Business Days

3. SHIPPING CHARGES

Standard shipping charges (if applicable) will be displayed during checkout.

Promotional offers such as Free Shipping may be available from time to time and will be automatically applied when eligible.

Shipping charges are non-refundable once an order has been shipped.

4. ORDER TRACKING

Once your order is dispatched, you’ll receive a tracking link via email or SMS.

Tracking information may take 12–24 hours to become active after dispatch.

If you haven’t received your tracking details within 72 hours of placing your order, please contact our support team.

5. ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

KANDY is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order has not yet been dispatched, we will do our best to update your shipping address upon request.

6. DELIVERY ATTEMPTS

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to customer unavailability, incorrect address, customer refusal, or unreachable phone number, the package may be returned to our warehouse.

Additional shipping charges may apply for re-dispatching returned orders.

7. CASH ON DELIVERY (COD)

COD may be available for selected locations.

To reduce fraudulent orders:

COD orders may require verification.
We reserve the right to refuse COD on specific PIN codes or to customers with repeated order refusals.

Repeated refusal of COD orders may result in future COD orders being cancelled automatically.

8. FAILED OR RETURNED DELIVERIES

Orders returned due to incorrect address, customer unavailability, or refusal to accept delivery may be eligible for re-shipping after payment of applicable shipping charges.

Refunds for returned shipments will be processed as per our Refund Policy after deducting applicable shipping and handling charges.

9. PARTIAL SHIPMENTS

In rare cases, your order may be shipped in multiple packages due to inventory availability or warehouse operations.

There will be no additional shipping charges for split shipments.

10. DAMAGED OR TAMPERED PACKAGES

Please inspect your package before accepting delivery.

If the package is damaged, tampered, or items are missing, contact us within 24 hours with your order number, photos, and an unboxing video.

Claims without valid proof may not be approved.

11. SHIPPING DELAYS

Delays may occur due to weather conditions, natural disasters, public holidays, courier operational issues, government restrictions, or high seasonal demand.

We appreciate your patience and understanding in such situations.